btjl Privacy Policy
Your personal information is completely safe with us. Learn in detail here how btjl collects, stores, and protects your information.
1 Introduction and Applicability
btjl ("we", "our") is an online casino and sports betting platform operating in Bangladesh. This privacy policy ("Policy") applies to btjl's website btjl.cam and all services connected to it. This Policy describes what information we collect when you use our platform, how that information is used, and what measures we take to protect your privacy.
Who does this Policy apply to?
This privacy policy applies to every individual who visits the btjl website, creates an account, or uses any of our services. By using our platform, you are considered to have agreed to the terms of this Policy. We only collect information from individuals aged 21 or older. We do not collect or process personal information from minors.
2 What Information We Collect?
We collect only the information necessary to operate our services safely and effectively. The types of information collected are detailed below.
Identity Information
Information you provide at the time of account registration:
- Full name and date of birth
- Email address
- National ID or passport number (for age verification)
- Residential address
- Preferred language and currency
Financial Information
Information required to process deposit and withdrawal transactions:
- bKash, Nagad, or Rocket account number
- Transaction amount and time
- Transaction reference number
- Deposit and withdrawal history
Activity Information
Information about how you use our platform:
- Gaming history and bet details
- Login time and session duration
- Preferred games and categories
- Bonus and promotion usage history
Technical Information
Information automatically collected about your device and connection:
- IP address and device identifier
- Browser type and version
- Operating system
- Cookie and session data
3 Purpose of Using Information
Collected information is used for a specific and lawful purpose. We never sell your personal information to third parties without your consent.
Account Management
We use your identity information to create, verify, and manage your account. This includes age verification and identity confirmation.
Transaction Processing
Financial information is used to securely complete deposit and withdrawal transactions via bKash, Nagad, and Rocket. The minimum deposit is ৳300 and the minimum withdrawal is ৳800.
Customer Support
Our 24/7 live chat support team uses your account information to help resolve your issues quickly.
Service Improvement
We analyze activity and technical information to improve the experience on our platform and to add new games and features.
Fraud Prevention
We monitor technical and transaction information to protect accounts, prevent money laundering, and detect any illegal activity.
Communication and Notifications
Email is used to send important account updates, security alerts, and promotional offers with your consent.
4 Sharing and Disclosure of Information
We never sell your personal information to third parties. However, limited information may be shared in specific circumstances.
Payment Processors
Information required to complete transactions via bKash, Nagad, and Rocket is securely shared with the relevant payment provider. These organizations follow their own privacy policies.
Legal Obligations
We are required to provide necessary information to comply with lawful directions from authorities under Bangladesh law, court orders, or to assist with government investigations. In such cases, we provide only the minimum information required.
Technology Service Providers
Technology service providers that assist in operating our platform may have access to limited technical information. They operate under strict confidentiality agreements and may not use your information for any other purpose.
5 Cookie Policy
Cookies are small text files stored in your browser. We use cookies to improve your experience.
Essential Cookies
These cookies are essential for maintaining login sessions and ensuring security. Without them, the platform will not function properly. These cookies cannot be disabled.
Analytics Cookies
These cookies are used to analyze visitor activity across various pages of our site. No personal identity is attached. You can disable them from your browser settings.
Preference Cookies
These cookies are used to remember your language preference, theme settings, and other personalized choices. Disabling them will require you to reset your preferences on each visit.
6 Data Security Measures
We use industry-standard security technologies and practices to protect your information. Our security infrastructure is continuously upgraded.
SSL Encryption
All data transmission on our platform is protected through SSL (Secure Sockets Layer) encryption. When you see "https" and a padlock icon in your browser's address bar, your connection is secure.
Secure Data Storage
Your information is stored in encrypted databases. Passwords are never stored directly — they are kept in hashed form only. Regular security audits are conducted on our secure server infrastructure.
Access Control
Only authorized staff can access your personal information, and only to the extent necessary to carry out their responsibilities. All access is logged and reviewed regularly.
Two-Step Verification
Additional verification is active when performing sensitive actions such as changing your password or making large withdrawals. This is an extra layer of account protection.
7 Data Retention Period
We do not retain any information longer than necessary. The retention period is determined by the type of information.
Account Information
Identity information is retained for as long as your account remains active. Even after an account is closed or deactivated, information may be kept for a defined period for legal obligations and dispute resolution.
Financial Transaction Records
Records of all financial transactions are retained for an extended period to meet financial regulations and audit requirements. These records may be presented to legal authorities if needed.
Technical Logs
Server logs and technical data are retained for a limited period and then securely deleted. These logs are primarily used for security monitoring and ensuring service quality.
8 Your Privacy Rights
You have certain important rights regarding your personal information. Contact us to exercise these rights.
Right to Access Information
You can find out at any time what information we hold about you. This information can be requested by logging into your account or by contacting support.
Right to Correct Information
If there is any error in the information we hold about you, you can have it corrected. Request an information update through your account settings or via support.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for a defined period due to legal obligations.
Right to Object to Processing
If you object to marketing messages or certain types of data processing, you can withdraw your consent at any time. Contact the support team to opt out.
9 Protection of Minors
Restriction for Those Under 21
btjl is an adult platform. Our services are for individuals aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21.
If you believe a minor has created an account on our platform, please notify our support team immediately. We will take swift action and delete all information associated with the relevant account.
10 Changes to the Policy
We may update this privacy policy from time to time. We will notify you appropriately of any significant changes.
Update Process
If there is any significant change to this Policy, the "Last Updated" date at the top of the page will change. For important changes, we will send a notification to your registered email. Continued use of our platform after an update will be considered as your agreement to the new policy.
11 Privacy-Related Contact
Contact us for any questions, complaints, or requests regarding the privacy policy. Our support team is always ready to help.